FAQs

 

  1. What Makes Your Chocolate Different?
    Our chocolate is handcrafted in Saudi Arabia using the finest cocoa beans and natural ingredients. We emphasise quality, sustainability, and unique flavors that reflect our artisanal craftsmanship.

  2. Are Your Chocolates Suitable for Vegetarians?
    Yes, at the moment most our products are suitable for vegetarians, but not vegan unfortunately. We ensure no animal derivatives, apart from milk and gelatin, in some of our bonbons.

  3. Do You Offer Dairy-Free or Vegan Chocolate?
    Not at the moment, unfortunately, but we are working on expanding our collection of bonbons to include plant-based diet oriented people.

  4. Can I Order Customized Chocolate?
    Absolutely! We offer customized packaging, flavors and themes for special events like weddings, corporate gifts, or personal celebrations. Contact us for more details.

  5. How Should I Store Your Chocolates?
    Store our chocolates in a cool, dry place away from sunlight, ideally between 12-20°C. Avoid refrigeration as it can affect the texture and taste.

  6. Where Can I Buy Your Chocolates?
    Our chocolates are available online through our website, at select boutique stores across Saudi Arabia and through our third-party delivering apps. Check our website for a list of stockists.

  7. Do You Ship Internationally?
    Currently, we ship within Saudi Arabia. We are working on expanding our delivery network internationally.

  8. What Payment Methods Do You Accept?
    We accept major credit cards, bank transfers, digital payments such as Apple Pay and STC Pay, and instruments apps like Tabby and Tamara for your convenience.

  9. How Can I Contact Customer Service?
    You can reach our customer service team via WhatsApp, email, or through our website’s contact form. We’re here to assist you with any inquiries.